Talks

Years Ahead 26, Service Design Weekend · University of Michigan, Ann Arbor, MI · Organizer & panel moderator

panels

Harvard University, Cambridge, MA · Guest lecturer

Beyond Civic Tech: Public Mechanics Starts at Home

Cascadia Open Source Conference · Keynote

Civic tech often promises more than it delivers, putting its attention on apps or dashboards while the systems that keep public life running go overlooked. Public mechanics is a framework for seeing the rules, workarounds, and repair practices that hold services together after the launch moment has passed. The keynote looks at why the “last mile” of delivery is always political and how resilient processes guard against misuse. It also makes the case that maintenance, the unglamorous part of the work, is what keeps systems durable enough to deserve public trust.

watch

Hype and Its Impact on the City

Hype Studies Conference, Universitat Oberta de Catalunya, Barcelona, Spain 🇪🇸 · Workshop

A workshop on hype and the city: how technology has stretched culture’s half-life, and what gets crowded out when nostalgia becomes the dominant cultural operating system.

notes

Beyond the Comment Box: Rethinking Feedback as Civic Infrastructure

Seattle Design Festival, Seattle, WA

AI Agents and the Web: How Developers Can Build Smarter with Agent Experience

Netlify, Virtual · Webinar

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Enhancing Narratives Using AI

AI Portland, Portland, OR

notes

Service Delivery & Innovation

US Forest Service ACIO Trailhead Summit · Keynote

Sprinkle Some AI On It: Service Design, Consequences & How Tech Disrupts Everyday Life

University of Michigan, Taubman College, Ann Arbor, MI

Federal Customer Experience Leadership Symposium

Service Design

Federation of Tax Associates Tech Conference · Keynote

Migrating a Small City to Drupal

DrupalCon, Nashville, TN · With Charles Brandt

Future Web Trends

National Association of Government Webmasters Conference · Panel